NVQ Award Standards - WBL and TTG awards
Customer Service Level 2
Business Admin Level 2
Business Admin Level 3
Team Leading 2
Telesales Level 2
Information Technology Level 2

NVQ Award Standards - WBL awards only
Customer Service Level 3
Retail Level 2 (WBL)
Retail Level 3
Contact Centres Level 2 (WBL)
Management Level 3

NVQ Award Standards - TTG awards only
Contact Centres Level 2 (TTG)
Retail Level 2 (TTG)
Sales Level 2
Warehousing and Storage Level 2 (TTG)
A range of programmes is available within each Business School. You can choose a programme that fits your precise job role or business needs.
Each programme can be tailored to suit your precise requirements. We currently offer Apprenticeship and Advanced Apprenticeship training to young people in the following:
Apprenticeships:
Business Administration
Retail Operations
Customer Service
Contact Centre
Warehousing and Storage
Information Technology
Selling
Team Leading
Telesales
Advanced Apprenticeships:
Business Administration
Retail Operations
Customer Service
Warehousing and Storage
Management*
Apprenticeships and Advanced Apprenticeships comprise of the following elements:
A National Vocational Qualification
This will be assessed on a one to one basis by a qualified Training Consultant accredited by the City & Guilds Institute.
Key Skills
The skills that a well-rounded employee ought to possess, including:
Communications
Application of Number
IT
ICT
Working with Others
Improving own Learning and Performance
Technical Certificate
Accredits and confirms the knowledge and understanding elements that underpin the practical competencies of the vocation concerned.

*Please note, the Management level 3 NVQ will only be available to learners who have completed the Team Leading level 2 NVQ.

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