Who is it for? All operative, supervisory and management level staff providing administrative support to your core business functions.
The Training Is based upon Edexcel qualifications (NVQ levels 2 and 3) and contains units which learners work through with one-to-one support from a CBE Training Consultant. Short, self-study packs are completed for each unit with knowledge and understanding being tested to Technical Certificate standard. Competence is formally assessed by observation as part of the normal working day.
A qualified and experienced Training Consultant will visit every 4-6 weeks to provide coaching and to assess competence. Each visit lasts approximately 2 hours.
The Content All programmes include ‘core units’ such as: -
Health and safety
Improving own effectiveness and productivity
Establishing effective working relationships
Operative level staff - then complete units related to their actual job role covering all of the fundamental activities such as: -
For Administrators
Planning workflow to meet requirements
Using and maintaining supporting information systems
Storing and retrieving hard copy data effectively
Preparing and responding to correspondence
For Computer Users
Using word processing software to produce documents
Producing spreadsheets
Maintaining and using databases
Electronic communication
Managers and supervisors Complete more complex programmes to reflect their increased responsibilities. There are units to help them manage people and resources more effectively - as well as those covering more advanced ICT aspects.
Each programme can be customised by adding ‘optional units’ such as Arranging meetings and events - Dictation and audio typing - Researching, analysing and presenting information - Maintaining the software environment across a range of applications - and many more.
