Who is it for? All front line and supervisory staff involved in the storage, distribution and sale of goods.
The Training Is based upon City & Guilds qualifications (NVQ levels 2 and 3) and contains units which learners work through with one-to-one support from a CBE Training Consultant. Short, self-study packs are completed for each unit with knowledge and understanding being tested to Technical Certificate standard. Competence is formally assessed by observation as part of the normal working day.
A qualified and experienced Training Consultant will visit every 4-6 weeks to provide coaching and to assess competence. Each visit lasts approximately 2 hours.
The Content All programmes include ‘core units’ such as: -
Health and safety
Security of the workplace
Effective working relationships
Operative level staff - then complete units related to their actual job role covering all of the fundamental activities such as: -
Preparing products for sale
Merchandising and selling goods
Customer service
For Warehouse Employees
Receipt and verification of goods entering storage
Placing goods and materials in storage
Selecting stock items and order assembly
Processing customer orders
Managers and supervisors Complete more complex programmes to reflect their increased responsibilities. There are units to help them manage people and resources more effectively – and others to raise their awareness of all of the statutory requirements relevant to the sector.
Each programme can be customised by adding ‘optional units’ such as Planning, monitoring and adjusting staff schedules - Promoting loyalty schemes - Stock, storage and order processing and many more.
